This is an excerpt from a guest post that I recently shared with EHR Intelligence. There is an incredible convergence of people and technology within the community of healthcare that is developing right now. It is one that represents such an important new interaction among the entire clinic staff, patient and other caregivers. In fact, it is that the challenge of defining this new patient experience that is also the opportunity for some immediate wins in both improved patient care and clinic reputation.
Defining the patient experience remains a difficult conversation for leaders in clinics around the country. What this experience represents is obscurity in the context of what it means both in person and in the virtual setting of social media. While the discussion of electronic protected health information (ePHI) has already progressed to the level of how to facilitate sophisticated sharing, the nature of the interaction between people and these data remains a challenge.
The recent OpenNotes Oct. 11 public meeting reflected a need for a culture change with regard to physicians sharing a view of the electronic health record (EHR) notes screen during the patient visit. What’s new is the participatory environment wherein those physician notes in the medical record are visible to the patient while they are created during the encounter. Read more here: http://ehrintelligence.com/2012/10/12/patient-ehr-access-leads-to-real-engagement-improved-care/